NEW PATIENTS WELCOME

Here is some helpful information and tips for new patients.

Highly experienced doctors.

Open 6 days a week.

Your Care Medical – Our promise

We’ll work hard to give you the highest quality in healthcare and friendly service. We are a fully accredited practice, and meet strict guidelines governing our policies, procedures, hygiene, qualifications, services and facilities in line with the General Practitioners Association.

Call (03) 9372 0011

Fax (03) 8677 9203

BOOK ONLINE

In an emergency call “000”

After hours service 13 74 25.

FIRST APPOINTMENT – WHAT TO BRING

MEDICARE REBATES

BULK BILLING CONDITIONS

HOW TO PAY

YOUR PRIVACY

COMPLAINTS

Your Care Medical Centre is a QPA accredited practice.
QPA Accreditation means that our practice meets strict standards set by the Royal College of General Practitioners (RACGP), acknowledging our commitment to quality general practice patient care.

For your first appointment

Please arrive 10 minutes early and check in with our friendly front office staff and:

You may be required to fill in some health information forms
Download New Patient Forms below (1) New patient form (2) New patient medical form
Please bring your valid Medicare card if you have one
Please bring a valid Pension Card if you have one
Make a list of the current medications along with the doses you are currently taking

If you have two or more medical issues you would like to discuss please request a longer appointment by calling (03) 9372 0011.

NEW PATIENT FORM

NEW PATIENT MEDICAL FORM

Medicare rebates online

You can automatically claim your Medicare rebates via electronic claiming after your doctor’s appointment at our offices, and the rebate will go straight into your bank account.

To submit a Medicare claim online, you must be registered, have your Medicare card and your doctor’s account – Find out more here or ask one of our friendly front office team for more information.

We make it easy for you to pay

Please pay your account at the conclusion of your appointment by:

Cash
Cheque
EFTPOS
MasterCard
Visa.

Bulk Billing Eligibility Criteria

The following patients are eligible to have their appointments Bulk Billed:

All aged pensioners with a valid pension card
Children aged 15 and under with a valid Medicare Card.

Your Privacy

Your medical record is a confidential document. We maintain security of your personal health information. We ensure that this information is only available to authorised members of staff.

You have the right to access your health information and may request to view your medical records. A fee may apply and access to information in Victoria is covered under the Victorian Health Records Act 2001. If this is requested it will be scheduled at a time suitable to yourself and a doctor.

Complaints

We highly value your support and comments. Should you wish to make a complaint or are dissatisfied, with any aspect of your medical care or service provided by this medical centre, please discuss it with your doctor or the reception staff.

Patients are asked to submit their complaint in writing to the Practice Manager. Patients will be advised in writing of the progress of this complaint and kept up to date with all actions relating to the complaint.

Complaints of a serious nature may be made by contacting:

AMA1800 810 451

The State Medical Board1800 016 151

State Health Commissioner1800 136 066

DOCTORS APPOINTMENT MOONEE PONDS

Our team of highly experienced male and female doctors see patients from all over Melbourne for doctors appointments including Moonee Ponds, Brunswick West, Parkville, Ascot Vale, Essendon, Aberfeldie, Essendon West, Pascoe Vale South, Flemington and surrounding suburbs.